Terms of service

Last updated: October 24, 2026

Welcome to Tarelle. These Terms of Service ("Terms") apply to your use of tarellejewels.com and any purchase you make from us. "Tarelle", "we", "us" and "our" refer to Tarelle, based in Concord, Ontario, Canada. By using our website or placing an order, you agree to these Terms. If you don't agree, please don't use the site.

1. Using our website

You must be at least the age of majority in your province or territory, or have permission from a parent or guardian, to place an order. You agree not to use the site for anything unlawful, to interfere with how it works, or to try to access accounts or data that aren't yours. If you create an account, you're responsible for keeping your login details safe and for activity on your account.

2. Our products

We do our best to show each piece accurately, but colours, finishes and sizes can look slightly different depending on your screen and lighting. Product measurements are approximate. Our anti-tarnish finishes are designed to keep their shine with everyday wear and proper care (see the care notes on each product page). Like all jewellery, pieces can wear over time, and results depend on how they're worn and cared for.

3. Orders

When you place an order, you'll receive an email confirming we've received it. This doesn't mean we've accepted it yet. We may cancel or limit an order, for example if an item is unavailable, if there's a pricing error, or if we suspect fraud. If we cancel an order after you've paid, we'll refund you in full.

4. Prices and payment

All prices are in Canadian dollars (CAD) unless stated otherwise. Taxes and any shipping charges are calculated at checkout. We may change prices at any time, but changes won't affect orders that have already been confirmed. Payments are processed securely through Shopify and its payment partners. We don't store your full card details.

5. Shipping, returns and refunds

Shipping is covered by our Shipping Policy, and returns and refunds by our Refund Policy. Both form part of these Terms.

6. Discount codes and gift cards

Discount codes are subject to the terms shown when they're offered, can't be exchanged for cash, and may be withdrawn at any time. Unless stated otherwise, only one code can be used per order. Gift cards can't be redeemed for cash except where required by law.

7. Our content

Everything on this site, including the Tarelle name and logo, product photos, designs and text, belongs to Tarelle or is used with permission. You may not copy, reproduce or use it for commercial purposes without our written permission.

8. Your feedback and reviews

If you send us feedback, ideas or reviews, you allow us to use them to improve and promote Tarelle without payment to you. Please don't post anything unlawful, misleading or offensive.

9. Third-party links and services

Our site may link to, or use, services run by others, such as Shopify, payment providers, carriers and social media. We're not responsible for their content or practices, and your use of them is subject to their own terms.

10. Privacy

How we collect and use your personal information is explained in our Privacy Policy.

11. Errors on the site

Occasionally the site may contain errors in descriptions, prices, promotions or availability. We may correct these at any time, including after you've placed an order. If this affects your order, we'll contact you before going ahead.

12. Limitation of liability

To the fullest extent permitted by law, Tarelle isn't liable for indirect or consequential losses arising from your use of the site or our products. Our total liability for any order is limited to the amount you paid for it. Nothing in these Terms limits any rights you have under applicable consumer protection laws.

13. Changes to these Terms

We may update these Terms from time to time. The latest version will always be on this page, with the date it was last updated. Continuing to use the site after changes means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

15. Contact us

Questions about these Terms? Email tarellejewels@gmail.com, call +1 647-472-2129, or write to Tarelle, 7890 Jane St, Concord, ON L4K 0K9, Canada.