Shipping policy
Last updated: October 24, 2026
Every Tarelle order is packed with care and shipped from Ontario, Canada.
Processing time
Orders are packed and shipped within 1 to 3 business days (Monday to Friday, excluding holidays). During busy periods, such as holidays or sales, processing may take a little longer. You'll receive an email with tracking information as soon as your order ships.
Shipping rates
- Free shipping on orders over $100 CAD (before taxes)
- For orders under $100 CAD, shipping rates are calculated at checkout based on your address and the shipping method you choose.
Where we ship
We currently ship within Canada. If we ship to your country, the available options will appear at checkout. International orders may be subject to customs duties, taxes or fees charged by the destination country. These are the customer's responsibility.
Delivery times
Delivery times depend on your location and the carrier. Estimated delivery times are shown at checkout, and once your order has shipped, delivery is in the carrier's hands. Delays caused by carriers, weather or other events outside our control aren't something we can guarantee against, but we'll always help you follow up.
Address accuracy
Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We can update the address only if your order hasn't shipped yet. We aren't responsible for orders delivered to an incorrect address entered at checkout.
Lost or stolen packages
If your tracking shows your order as delivered but you can't find it, check with neighbours and your building's mail room, then contact the carrier. If it still hasn't turned up, email us within 7 days of the delivery date and we'll help you open a claim with the carrier.
Questions?
Email tarellejewels@gmail.com with your order number and we'll be happy to help.