Refund policy

Last updated: November 7, 2026

We want you to love every Tarelle piece. If something isn't quite right, here's how returns and exchanges work.

Return window

You have 7 days from the day your order is delivered to request a return. Requests made after 7 days can't be accepted.

What can be returned

To be eligible, your item must be:

  • Unworn and in the same condition you received it
  • In its original Tarelle packaging, with any tags or inserts included
  • Accompanied by your order number or proof of purchase

What can't be returned

  • Items bought on sale or with a discount code marked as final sale
  • Earrings, for hygiene reasons
  • Gift cards
  • Items that show signs of wear, damage or alteration after delivery

How to start a return

  1. Email us at tarellejewels@gmail.com within 7 days of delivery with your order number and the item(s) you'd like to return.
  2. We'll reply with the return address and next steps. Please don't send items back without contacting us first, as unannounced returns can't be accepted.
  3. Pack the item securely in its original packaging and ship it to us. We recommend a tracked service, as we can't be responsible for returns lost in transit.

Return shipping

For regular returns and exchanges, return shipping is paid by the customer. If you received a damaged, faulty or wrong item, we'll cover the cost of shipping it back (see below). Original shipping charges are non-refundable in all cases.

Damaged, faulty or wrong items

Please check your order when it arrives. If you received a damaged, faulty or wrong item, email us within 48 hours of delivery with your order number and clear photos of the item and packaging. Once we've confirmed the issue, we'll make it right with a replacement or a refund, and we'll cover the cost of shipping the item back to us.

Exchanges

The quickest way to get a different piece is to return the original item for a refund, then place a new order for the one you'd like. If you'd prefer us to arrange a direct exchange, just mention it when you email us and we'll do our best, subject to availability.

Refunds

Once your return arrives, we'll inspect it and email you to let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show the refund on your statement. If you haven't seen it after 15 business days, please get in touch.

Questions?

We're happy to help. Email tarellejewels@gmail.com and we'll get back to you as soon as we can.